Booking Terms & Conditions — Fiona Tomlinson Photography Ltd

Last updated: Sunday 18 January 2026 (2:28pm NZDT)

Who we are

These Booking Terms apply to photography services provided by Fiona Tomlinson Photography Ltd (“we”, “us”, “our”) across New Zealand.

By booking a session, paying a deposit, or confirming a booking by text/email, you agree to these terms.

Contact
Email: fiona@fionatomlinson.co.nz
Phone: 021 668 241
Postal: PO Box 645, Wānaka 9343

1) Bookings

Bookings are typically confirmed by text or phone (and may be followed up by email). A booking is considered confirmed once we have agreed the date/time and either:

  • received a deposit; or

  • confirmed in writing (text/email) that the booking is secured.

2) Pricing and quotes

  • Quotes are valid for a reasonable period unless stated otherwise.

  • Pricing may change if the scope changes (e.g., extra locations, extra people/pets, additional retouching, travel, or print orders).

  • Any special arrangements (discounts, payment timing, inclusions) should be confirmed in writing.

3) Deposit and payment

  • A 50% deposit is required to secure most bookings, unless negotiated otherwise in writing.

  • The remaining balance is due on or before the shoot date (unless negotiated otherwise).

  • If payment is late, delivery of images may be delayed until payment is received.

4) Cancellations, reschedules, and no-shows

We understand life happens — the aim is to be fair while protecting booked time.

If you need to reschedule

  • Please give as much notice as possible.

  • If you reschedule with reasonable notice, we’ll do our best to move your booking to a new date.

  • If rescheduling happens at short notice or repeatedly, we may treat it as a cancellation (see below) to cover reserved time.

If you cancel

  • Deposits generally cover time reserved and planning already done.

  • Whether a deposit is refunded depends on the notice given, our ability to rebook the slot, and the work already completed.

  • If we can rebook the session time, we may offer a credit or partial refund (case-by-case).

No-shows / very late arrivals

  • If you do not attend, or arrive so late that the session can’t reasonably proceed, the session may be treated as a cancellation and the deposit may be forfeited to cover reserved time.

  • If you’re running late, please text or call ASAP — we’ll do our best to work with you.

5) Weather and events outside anyone’s control

Many sessions are outdoors. If weather is unsafe or will significantly affect the session, we may recommend rescheduling.

If a session can’t go ahead due to weather, serious illness, or events outside reasonable control, we’ll work with you to reschedule. (If you choose to proceed in poor conditions against our advice, results may be affected.)

6) Locations, travel, and access

  • You are responsible for arriving on time and ensuring access to any agreed location (including permissions if required).

  • If travel beyond your area is required, travel costs may apply (quoted upfront where possible).

  • If location conditions are unsafe (for people or pets), we may stop or move the session.

7) Safety (especially for dog/animal sessions)

Your safety, your dog’s safety, and our safety matter.

  • You remain responsible for your animal’s behaviour and handling during the session.

  • If a dog shows signs of aggression or unsafe behaviour, we may change the plan, increase distance, pause, or end the session.

  • Please disclose any known behavioural or safety issues before the session.

8) Turnaround times and delivery

  • Typical delivery timelines may vary depending on season and workload. If you need a deadline (e.g., gift, media, event), tell us upfront.

  • Images are typically delivered via WeTransfer, unless otherwise agreed in writing.

  • WeTransfer links may expire. Please download your files promptly.

9) Editing and creative style

  • You are booking Fiona Tomlinson Photography Ltd for our creative approach and editing style.

  • Minor requests (e.g., a small skin blemish, a stray hair) are usually fine.

  • Significant changes (body reshaping, background swaps, extensive retouching) may be declined or quoted as additional work.

  • In some cases, specialised or time-consuming editing may be completed by trusted editors, including overseas, to meet quality or time requirements.

10) Prints and products

Prints (and other products, if offered) are available — contact us for options and pricing.

  • Production times vary depending on the product and supplier.

  • Colour can vary between screens and print output.

  • If a product arrives damaged or faulty, contact us promptly and we’ll work with you on the next steps.

(Your rights under New Zealand consumer law still apply.)

11) Archiving and backups (important)

We generally keep client images indefinitely on a hard drive for archiving and potential re-orders. However, we cannot guarantee indefinite safekeeping (for example due to device failure, corruption, loss, theft, or other unforeseen events).

You are responsible for downloading and backing up your delivered images promptly. We strongly recommend at least two backups (e.g., computer + external drive, or cloud backup).

12) Liability (common-sense limits)

We’ll always take reasonable care and act professionally. However, to the extent permitted under New Zealand law:

  • We are not liable for indirect or consequential loss (e.g., lost profits, missed opportunities).

  • Our total liability for a claim relating to services is generally limited to the amount you paid for the session, except where New Zealand consumer law does not allow this limitation.

Nothing in these terms limits any rights you have that cannot be excluded under New Zealand consumer law.

13) Privacy and marketing

We collect and use personal information in line with our Privacy Policy (available on our website).

  • We may contact you about your booking by email/phone/SMS.

  • If you subscribe to newsletters or receive promotional SMS, you can opt out anytime (unsubscribe link for emails where provided, or reply STOP to SMS promos).

14) Complaints and disputes

If something isn’t right, please contact us as soon as possible — we genuinely want to resolve issues fairly.

If we can’t resolve a concern together, New Zealand law applies and any disputes will be handled in New Zealand.