Privacy Policy — Fiona Tomlinson Photography Ltd
Last updated: Sunday 18 January 2026 (2:28pm NZDT)
Who we are
Fiona Tomlinson Photography Ltd (“we”, “us”, “our”) provides photography services across New Zealand, including dog/animal photography and portrait/headshot sessions.
We respect your privacy and handle personal information in line with New Zealand privacy law.
Privacy contact
Email: fiona@fionatomlinson.co.nz
Phone: 021 668 241
Postal address: PO Box 645, Wānaka 9343
What we collect
We collect personal information when you contact us (call/text/email), submit a website form, submit a Meta (Facebook/Instagram) lead form, book a shoot, order prints, or interact with our website/ads.
Depending on what you do, we may collect:
name, email, phone number, city/region
enquiry and booking details (shoot type, dates/times, location(s), notes you provide)
communications (texts, emails, social messages, and call notes)
payment/admin records (deposit/payment status, invoices/receipts, transaction references — we do not store full card numbers)
photographs/video that may identify you (and sometimes your family), plus file information/metadata
print order and delivery details (if you order prints)
website/advertising data collected via cookies/pixels (see “Cookies & tracking”)
If you submit a Meta instant form, we receive the information you provide in that form (e.g., name, email, phone, and answers to form questions).
Why we collect it and how we use it
We collect and use personal information to:
respond to enquiries, provide quotes, and confirm bookings
plan shoots and communicate logistics
deliver images (typically via WeTransfer unless agreed otherwise)
process deposits/payments and keep business/admin records
arrange print orders and delivery (if you order prints)
measure and improve our website and advertising (Google and Meta tools)
protect our business and clients (e.g., preventing fraud, handling disputes, keeping records)
We only use personal information for purposes connected to why it was collected, unless you agree otherwise or we’re legally allowed/required to.
If you don’t provide information
You can choose not to provide personal information, but it may mean we can’t respond properly, confirm a booking, take a deposit, deliver images, or fulfil print orders.
Who we share information with
We do not sell your personal information. We share it only when needed to run the business or deliver services, including with:
website and forms provider (e.g., Squarespace)
Meta (Facebook/Instagram) where you submit lead forms or interact with ads
analytics/advertising providers (Google and Meta tools)
payment providers (to process deposits/payments)
WeTransfer (or another agreed delivery tool) to deliver images
print providers and couriers (if you order prints)
professional advisers (e.g., accountant) as needed for business administration
editing contractors (sometimes overseas) for specialised or time-consuming editing
Overseas storage and access
Some services we use (including Meta, Google, WeTransfer, and editing contractors) may store or process information outside New Zealand. This can include your contact details and/or image files. We take reasonable steps to use reputable providers and limit what’s shared to what’s necessary.
How we store and protect your information
We take reasonable steps appropriate for a small business to protect personal information, including limiting access and using strong passwords and security settings where available. No system is 100% secure.
If a privacy breach occurs, we will assess it and notify affected people and the Office of the Privacy Commissioner if required.
How long we keep information
Images: We generally keep client images indefinitely on a hard drive for archiving and potential re-orders. However, we cannot guarantee indefinite safekeeping (for example, due to device failure, corruption, loss, or other unforeseen events). We recommend you download and back up your delivered images promptly.
Other records: We keep booking, payment, and admin records for as long as reasonably needed for business purposes and recordkeeping.
Deletion requests: You can request deletion of your personal information and/or images. We’ll take reasonable steps to comply unless we need to keep certain information for legitimate business recordkeeping or legal reasons (in which case we’ll explain what we’re keeping and why).
Access and correction
You can ask for access to the personal information we hold about you and ask us to correct it if you believe it is wrong. Email fiona@fionatomlinson.co.nz. We may need to confirm your identity before releasing information.
Marketing (email + SMS) and opting out
If you subscribe to our newsletters/updates, you can unsubscribe at any time using the link in the email (where provided) or by contacting us.
We may send SMS booking reminders/updates and promotional messages. You can opt out of promotional SMS at any time by replying STOP (or by telling us directly). Even if you opt out of marketing, we may still send essential service messages needed to manage your booking and deliver your images.
Portfolio and social media use of images
We will only use identifiable client images for our website/portfolio/social media with your permission. You can withdraw permission for future use at any time (this won’t affect content already published before you withdrew consent).
Cookies and tracking
Our website may use cookies and similar technologies to make the site work, understand visitor use, and measure/improve advertising (including Google and Meta tools). You can control cookies through your browser settings and, if enabled, our cookie banner/preferences tool.
Links to other websites
Our site may link to third-party services (e.g., Instagram/Facebook). Those services have their own privacy policies and practices.
Complaints
If you have a privacy concern, please contact us first at fiona@fionatomlinson.co.nz and we’ll try to resolve it promptly. If you’re not satisfied, you can complain to the Office of the Privacy Commissioner.